Bounce House Rental FAQ
Q: When do I have to pay for my reservation?
A: Payment is made upon delivery; either cash, check or zelle. Unless payment is being made by a debit/credit card then the customer has to call our office to make payment over the phone when the item is being delivered. There is a security deposit of 50% for orders of $400 or more. Deposits are non refundable.
Q: What forms of payment do you take?
A: Payments can be made via cash, check, zelle or credit card. We accept Visa, Master Card, Amex, and Discover. There will be a processing fee added to the total if payment is made with a credit card.
Q: When do you deliver?
A: In Los Angeles and Ventura County, all orders are delivered the same day as your event date unless the office states otherwise. All reservations are per day reservations. We provide a 3-hour delivery window before your event start time. In Orange County, all orders are delivered on Friday and picked up on Monday unless your delivery requires an attendant.
Q: What is your earliest delivery time?
A: Our earliest delivery is 8am-9am. If the rental needs to be delivered earlier, there will be an extra charge.
Q: Can you deliver if there are stairs?
A: Customers must inform us of ANY stairs. We require the count of stairs along with a picture to determine if the delivery can be made. If so, we do have a stair fee. If the driver is not able to set up the unit because of customers' negligence to inform of any steps, we will cancel the order, and a delivery/cancellation fee will be charged.
Q: Do I have enough space for this bounce house?
A: All of the measurement requirements are on our website. Click on the item that you are interested in, and the required measurements will be on that page. if for some reason they are not, please call the office.
Q: When do you stop taking orders prior to the date of the event?
A: A day before is when we stop taking orders. If you want to reserve an item for Saturday, then the last day to reserve an item is on Friday. If you want to reserve an item on Sunday, then the last day to reserve an item is on Saturday. We take orders based on the driver's availability, so be aware that if you call the day before of your event there is a chance our drivers will be fully booked. We recommend booking your rental 7 days before your party.
Q: My event is in a couple of months; can I still reserve my bounce house today?
A: Yes! You can reserve your jumper/combo months in advance. If the item is available, we will take your order.
Q: Can I make a same day reservation?
A: Most of the time no, you can give our office a call and we can try to find a driver, but it is not a guarantee!
Q: How close does the power outlet need to be?
A: The outlet needs to be within 50 feet of the jumper and capable to hold 15 amps load.
Q: Do I need to provide an extension cord?
A: It depends; the driver will have an extension cord that will accommodate the 50 feet requirement. If the outlet is not within 50 feet, you will have to provide the rest of the extension cord to accommodate your needs. But we do not recommend placing your bounce house further than 50 feet from your power source. The longer the cord, the less air produced by the blower.
Q: What do I need to provide if I make a house reservation?
A: You need to provide: the access and the space required for the jumper/combo must be free of ALL household items, the required amount of power outlet/s within 50 feet, and payment.
Q: Do you do park deliveries?
A: Yes, we are fully insured and approved vendor in most of the parks in Los Angeles County and Ventura County.
Q: What parks do you NOT deliver to?
A: We do not deliver to parks in Orange County, Culver City and Camarillo.
Q: What do I need to make a park reservation?
A: Everything is done through the park where you want to make your reservation. Contact the office of the park and ask them exactly what you need. We DO NOT deal with any permits that is all done at the park when you make your reservation with the park.
Q: What time are park deliveries?
A: Our park deliveries require an hour window delivery time one hour before your start time. For example, if your party starts at 12pm we will deliver between 10am and 11am. We understand that some parks require you to rent a designated space. If that is the case, please call our office.
Q: How long do park deliveries take?
A: Depending on the park location and items ordered, park deliveries can take anywhere from 30 minutes to an hour to set up. Please keep that in mind.
Q: The park where I want my bouncer set up has power outlets, do I still need to get a generator?
A: Some parks have power outlets, nevertheless, they may not allow blowers to be plugged into them. Please consult the park on their specific rules.
Q: What size generator do I need for my park delivery?
A: If you are renting 1 unit, you need a single circuit generator. If you are renting 2 units, you need a double circuit generator.
Q: Can I keep the item overnight?
A: If the item is not rented out the next day, then yes you may keep the item overnight, but you need to ask the driver or call the office. There might be a fee but make sure to call our office!
Q: What happens if it rains on the day of my party?
A: You can cancel on the same day of your party by 7am, you will not be charged for your order! We do not issue any refunds once the order has been accepted and delivered.
Q: What happens if I need to reschedule my reservation?
A: Call our office and if the item is available on the new date we can then place the order for another date.
Q: What is your cancellation policy?
A: If you would like to cancel your reservation it needs to be done 24 hours BEFORE the date of your event. If you cancel within 24 hours of your event, there will be a 50% charge applied to your order that cannot be used on another event. If the order is canceled the day of your event, there is a 100% cancelation fee. If the reason for cancelation is weather related (rain or wind over 20mph), there is no cancelation fee.
Q: Will you bring another bouncer if the one we order doesn’t fit?
A: Customers must make sure the item they have ordered will fit on the set-up area. We have all the specifications of out items on our website, including their dimensions and load in space requirements. There will be no refunds if the bounce house does not fit. If we have availability, we can bring another bounce house subjected to the drivers’ availability, but it will be charged additionally.
Q: When will I know when the driver is coming?
A: When you place the order, we take down a 3-hour delivery window. Expect the driver to arrive within those 3 hours. You can call us the same day to get a better ETA.
Q: Can a bounce house be set up on my driveway?
A: If the slope is not too steep then yes, we can set up on the driveway. We attach sandbags to each corner of the inflatable to avoid the inflatable slides away.
Q: What surfaces will you set up on?
A: We will set up on grass, concrete, artificial grass and dirt. We will not set up on sand. All surface areas MUST be level.
Q: I ordered chairs and tables with my bounce house, will the driver set up the chairs and tables too?
A: NO, the driver ONLY delivers the chairs and tables. The driver will only set up the bounce house. Tables, Chairs and other items will be delivered and pick up at the same time of the inflatable or any other games.
Q: How many kids will fit in the bounce house?
A: It depends on what item you get. Usually for a standard bonce house the answer is between 6-10 kids depending on the age group.
Q: Do I need to make a deposit for my reservation?
A: On orders over $400 a 50% deposit is required. Deposits are non refundable.
Q: Do you have insurance?
A: Yes, Jolly Bouncers is insured for general liability coverage. We are responsible for our own negligence; not yours. This statement does not imply legal responsibility. When you reserve a bounce house, the driver will have a copy of the rental agreement for you to sign. On the rental agreement there will be a list of specific terms and conditions of the rental.
Q: Is it normal to tip drivers?
A: Yes, tipping drivers is completely fine, they will really appreciate it. |
